Big brand or boutique? Who’s better placed to help you measure up?

Big brand or boutique? Who’s better placed to help you measure up?

Being serious about employee engagement, customer satisfaction and driving revenue and profits means regular monitoring. The easiest business indicators to monitor are outcome measures – for example those which tell organisations how much they’ve sold and earned. These quantify the result of all the hard work carried out. But the essential activities that drive those outcomes are much harder to measure: leadership perception, organisational culture, employee motivation, levels of trust and employee pride (in the business, its products…