What do people say about you when you leave the room?

Perhaps you can answer that question with accuracy….perhaps you’re not sure ….or perhaps you worry about what the real answer might be?! Whatever your feelings are on the answer you can be sure that decisions have been made, judgements confirmed and people pigeon-holed within moments of making that crucial first impression. According to Malcolm Gladwell, in his book Blink: The Power of Thinking Without Thinking, we make up to 11 judgements, many of which happen subconsciously. There is a reason companies…

Do you love your son more than your daughter?

Congratulations parents.  Look at those beautiful twins, Charlie and Charlotte. Tell me, do you love your son more than your daughter? It would be unimaginable for anyone to answer in the affirmative to this question – some may even baulk at the question even being asked. Don’t worry, it’s only fiction. What I want to do is challenge perceptions of favouritism – moreover the impact of our unconscious bias and that of many companies. Let’s fast forward a few years in…

Does the demise of the annual performance review encourage agility or cause confusion?

Does the demise of the annual performance review encourage agility or cause confusion?

I’ve been following with interest the news that some leading organisations are doing away with the annual performance review. Nine blocker grids, bell curves, ratings and rankings could all be becoming a thing of the past. General Electric, Microsoft, Adobe, Accenture and, recently, KPMG India have announced that they are evolving towards a new model favouring more immediate feedback. GE is using an app to do this. Employees request qualitative feedback immediately after completing a project or piece of work,…

Does your strong business culture create a barrier to diversity?

Does your strong business culture create a barrier to diversity?

CEOs generally recognise that having a strong organisational culture with clear values helps their competitive advantage. However, by its very nature, a strong culture is likely to be more attractive to some employees than others. This can appear at odds with the wealth of evidence now indicating that a highly diverse workforce facilitates commercial success. It’s important in considering diversity to understand what it really means. Most businesses understand that increasing the breadth of your talent pool adds new perspectives…

Big brand or boutique? Who’s better placed to help you measure up?

Big brand or boutique? Who’s better placed to help you measure up?

Being serious about employee engagement, customer satisfaction and driving revenue and profits means regular monitoring. The easiest business indicators to monitor are outcome measures – for example those which tell organisations how much they’ve sold and earned. These quantify the result of all the hard work carried out. But the essential activities that drive those outcomes are much harder to measure: leadership perception, organisational culture, employee motivation, levels of trust and employee pride (in the business, its products…